Welcome to Breezy Studio (referred to as “we,” “our,” or “the company”). We are committed to providing high-quality products and services. Please read the following service policy carefully, as it outlines your rights and obligations when using our services. By accessing or using our website and services, you agree to be bound by the terms listed below.
1. Order Processing and Shipping
We strive to process and ship your orders as quickly as possible. Typically, orders are processed within 2-3 business days after payment is received. We use reliable shipping partners, and all orders can be tracked using the tracking information provided by the carrier.
Note: Please ensure the shipping address you provide is correct. We are not responsible for any delays or losses caused by incorrect address input or failure to receive the package.
2. Return Policy
We want you to be satisfied with your purchase. If you are not happy with the item you received, you may request a return within 30 days of receiving your order.
Return conditions:
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase or order number is required.
Return process:
- Please contact our customer support team at support@funfactoryllc.shop, providing your order information and the reason for the return.
- Our customer support team will provide you with the return address and further instructions after receiving your request.
Note: The cost of return shipping is the responsibility of the customer unless the return is due to our error (such as receiving the wrong or defective item).
3. Refund Policy
Refunds will be processed once we receive and inspect the returned items. Typically, refunds will be credited back to your original payment method within 5-7 business days.
Refunds will not be issued in the following cases:
- The item shows signs of use or damage.
- The return request is made after the 30-day period.
4. Order Cancellation and Modifications
If you need to cancel or modify your order, please contact us as soon as possible. Once the order has entered the shipping process, we are unable to cancel or make changes.
5. Customer Support
If you have any questions about our products or services, you can contact us at:
- Email: support@funfactoryllc.shop
Our customer support team will respond within 24-48 hours of receiving your inquiry.
6. Service Modifications
We reserve the right to modify or discontinue our services at any time, without prior notice. This includes, but is not limited to, changes in service pricing, product availability, and updates to the terms of service.
7. Limitation of Liability
To the fullest extent permitted by law, Breezy Studio shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, services, or products.