At Breezy Studio, we are dedicated to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we are here to help with returns and refunds.
1. Eligibility for Refunds
- Time Frame: You may request a refund within 30 days of receiving your order.
- Condition: Items must be unused, undamaged, and in their original packaging.
- Proof of Purchase: A valid receipt or order number is required.
2. Non-Refundable Items
Certain items are exempt from refunds, including:
- Custom or Personalized Items: Products made to your specifications.
- Perishable Goods: Items that are fresh or have a limited shelf life.
- Digital Products: Once downloaded or accessed, these cannot be refunded.
3. Return Process
- Contact Us: Initiate the return by emailing support@funfactoryllc.shop with your order details and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
- Processing Time: Once we receive the returned item, please allow 5-7 business days for processing.
4. Refund Method
Refunds will be issued to the original payment method used during the purchase. Please note that credit card refunds may take 3-5 business days to appear on your statement.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and specify the desired exchange. We’ll process the exchange upon receiving the original item.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@funfactoryllc.shop. We’ll arrange for a replacement or refund based on your preference.
7. Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.
For any further questions or assistance, please reach out to our customer service team at support@funfactoryllc.shop.